Return policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it under the conditions below.
Return Window
You can return your product within 14 days of receiving your order.
Return Costs
Returns are free of charge. We cover the cost of return shipping.
Return Conditions
To be eligible for a return:
- The product must be unused and in its original condition
- The product must be returned in its original packaging
- Proof of purchase is required
How to Return an Item
To start a return, please follow these steps:
- Contact us at info@rehabmarket.co.uk
- Provide your order number and reason for return
- We will send you instructions and a return label
- Pack the item securely and send it back
Refunds
Once we receive and inspect your return, we will process your refund. Refunds are issued to your original payment method within a few business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue.
Consumer Rights
This return policy is in addition to your rights under UK consumer law.